When booking accommodation with Lough Ramor Camping Ltd you are agreeing to enter into a binding contract with us.
References to ‘us’ and ‘we’ in these Conditions relate to Lough Ramor Camping Ltd. References to ‘you’ or ‘your’ relate to the person making the booking and all members of that person’s party. When you book online or we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.
Lough Ramor Camping accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself, your booking party, your children and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.
All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk. Lough Ramor Camping Ltd accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.
General Booking Information
Booking forms are completed via the online booking system on our website.
We will send you a booking confirmation via email. Please contact us if you do not receive this. Please check your Booking Confirmation and notify us of any errors immediately. You must be over 18 year of age to make a booking.
During the processing of your completed online booking form, your full payment must be processed via our accepted payment options unless otherwise agreed. Your payment is made in full and consists of a non-refundable deposit of 50% of the total booking amount. You have two (2) days in which your payment must be processed into our system from your bank or financial institution. If the payment money is not received in this time we reserve the right to cancel the booking. If payment is made after we issue an invoice or series of invoices, the first 50% of the total amount owed forms the non-refundable deposit amount.
Cancellation or Changes by You:
It is essential that you let us know immediately if you need to cancel your booking. Please telephone the office and then confirm in writing within 24 hours. If you cancel your booking the following applies:
Cancellation due to unforeseen circumstances:
We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, notifiable diseases, health risks or such similar events (“Force Majeure”). We strongly recommend that you have adequate holiday insurance in place to cover this.
Any new bookings made in 2022 that are unable to commence due to Government guidance regarding COVID-19, will be offered credit notes for 18 months. This only applies to booking made directly on our website.
In order to qualify for our COVID-19 policy you must provide notification within 24 hours of either:
In all circumstances you must advise us before 10am on your date of arrival that you have had a COVID-19 concern or may be unable to stay with us. In the event of group bookings, group members or families not advised to isolate under government guidelines, or those who have not tested positive with an ensuing PRC test, will not qualify for our COVID-19 policy.
For new bookings made involving groups of families and friends, it is contingent upon these groups to observe the current Government guidance on social distancing at the time of their stay. Unwillingness to observe social distancing rules will not be considered sufficient reason to trigger our credit or refund policy for new bookings.
For bookings made through third party sites we are only able to refund the portion of the booking fee we receive from the third party organisation. We are unable to take responsibility for refunding any of their fees, commissions or charges.
Cancellation or Changes by Us:
Once we have issued you with a confirmation, we will do our best not to make any changes or cancel your booking. However please note that sometimes changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.
We recommend insurance to cover cancellation, loss, damage or injury. As a small business we are not able to act as your insurers and rearrange your stay due to your changes in personal circumstances.
Dogs are allowed in the woodland sites. Please keep your dog in sight at all times, and bury your dog poos in the undergrowth. Please don’t use plastic bags as we have no facilities for getting rid of these. Dogs are not allowed in Meadow Camping.
Arrival and Departure
Arrival times are between 3:00 pm and 8:00 pm. Pitches must be vacated by 11.00 am on the departure date. Please let us know if you expect to arrive late or are delayed.
If you do not contact us and you have not arrived by noon on the day following the booking start date we will treat your booking as having been cancelled by you and you will not be entitled to any refund.
Noise Policy and Behaviour
We operate small scale quiet, relaxed and laid back campsites. Loud noise doesn’t fit into the vibe of peace and tranquillity. We ask that campers please respect fellow campers and our local neighbours. There is a LOW NOISE POLICY from 9pm around the campsite.
We reserve the right to remove any campers who act inappropriately or do not follow our noise guidelines.
By booking with Lough Ramor Camping you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.
The Car Park
The car parks for our campsites are located away from the campsite pitches. We supply wheelbarrows to transport your kit. Directions and how to find the car park are found either in the links sent to you via email prior to your arrival, or on the booking confirmation sent at the time of your booking. Only authorised vehicles are allowed access to the main campsite areas, unless approved for deliveries. The access tracks down to the campsite are only for staff and emergency vehicle access. All guests and any additional guests visiting the campsite may only park in the designated car park area. All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk. Lough Ramor Camping accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.
We ask that you leave your pitch or areas you use within the campsite in a clean and tidy state upon your departure. Thank you for your cooperation.
Please take your rubbish away with you and dispose of it offsite.
Logs & fires
Logs and fires– Fires must only be lit in the fire pits provided, and supervised at all times. Bags of logs are available from the ranger, please request in the mornings. Otherwise feel free to pick dead wood up off the ground to burn.
PLEASE DO NOT USE DISPOSABLE BBQs..
Please ring the ranger number 07538 526221 if you need help. Lough Ramor Camping rangers are your first point of contact if you need anything during your stay. The ranger phone is manned from 10am – 6pm. There will be wardens at the campsites. The wardens will be charged specifically with:
The warden will where necessary, enforce the low noise policy.
We ask for you and your guests to cooperate with our wardens. Please assist us by listening and adhering to the warden’s instructions, directions and requests. It is a condition of your booking that you agree to follow the directions of our wardens and staff.
If you have special requests or needs, you are responsible for telling us at the time of booking. If you have a disability that may affect your stay at Lough Ramor Camping please tell us before we confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.
Liability – Your Happiness and Satisfaction!
It makes us happy if you enjoy your stay with us! If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to;
firstname.lastname@example.org / tel: +353 (0) 85 261 7098
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.